Shipping Policy
All confirmed orders (through 'PAYMENT CONFIRMATION' menu) will be processed on the following day.
Domestic Shipping Policy
1. Shipping Locations:
We proudly ship our jewelry across all regions in Indonesia. Whether you're in Jakarta, Bali, or any other province, we’ve got you covered!
2. Processing Time:
Please allow 2 – 3 business days to process and ship your order, pending inventory availability. Shipping times are subject to item availability and credit card verification. Delivery estimate is 2 – 5 business days from the ship date, depending on the location of delivery.
-We ship orders from Bali, Indonesia.
Our delivery timescale for both domestic and international standard orders is shown below:
BALI AREA. Estimated delivery time: 1-2 working days
JAKARTA AREA. Estimated delivery time: 2-4 working days after shipment.
OTHER CITIES IN INDONESIA. Estimated delivery time: 3-5 working days after shipment.
INTERNATIONAL. Estimated delivery time: 5-15 working days after shipment.
Delays might occur during public holidays.
3.Shipping Costs:
Enjoy free shipping on orders over 3.000.000,00 IDR within Indonesia!
All other orders shipped by Two-Day will be charged a fee of Rp50,000.
4. Order Tracking:
Once your order has shipped, you will receive a tracking number via email so you can monitor your shipment’s progress in real-time.
5. Delivery Issues:
If your order does not arrive within the estimated delivery time, please contact our customer service team at [insert contact information]. We will work to resolve any issues as quickly as possible.
6. Responsibilities:
- Please ensure that the shipping address entered at checkout is accurate to avoid delays.
- Our brand is not responsible for lost or stolen packages once they have been marked as delivered.
7. Returns and Exchanges:
For information on our return and exchange policies, please refer to our Return Policy page.
8. Customer Service:
If you have any questions regarding our shipping policy, please feel free to reach out to our customer service team at support@amber-embers.com. We are here to assist you!
Contact Information
For questions about these Terms and Conditions, please contact us at:
Email: support@amber-embers.com